If you are home-bound and rely on electrically operated life-support equipment that doesn’t have a backup power supply, we can help you make special arrangements during power outages. You can contact us to see if you qualify or get more details here >>

Sometimes (like during a big storm), there are so many outages at once, we don't want to give you an inaccurate expectation... so we don't offer restoration times during those periods. It's more efficient for us to focus on restoring power in larger outage situations than to incorrectly provide restoration times. 

The restoration times we give are an estimate. Sometimes, once crews are able to get to and assess the outage, there is more damage or resources needed. This can cause a restoration time to take a little longer than originally estimated. 

You and your neighbor may be on different sources, and because we restore power based on critical needs first then the most customers impacted, you and your neighbor's restoration may be in a different order or surprisingly not nearby each other. 

When you view your outage on the outage map, you may see different statuses next to it. Here's what they mean:

• Evaluating: Means that your outage is identified and a crew is evaluating the cause of the outage and determining what equipment and materials are needed to repair it
• Assigned: Means your outage has a crew assigned to it that will head to the location as soon as they're available
• Waiting on assignment: Our operations center is in the process of assigning a crew to restore your power

Sometimes your status will change or go back and forth. This can happen mainly when there are a larger amount of outages and the restoration process updates to a critical or larger need elsewhere or if the crew arrives and there is more damaged than originally planned for restoration. 

Below you can see a detailed chart of what you're responsible for and what Evergy's responsible for to help decipher...