Power sometimes returns in a different order than you’d expect. We have a process in place to address critical needs first then the largest number of customers as quickly and safely as possible.
Here's what happens as outage reports come in:
- Troubleshooters and sometimes damage assessment crews are sent to investigate the outage cause. This is why you may see an Evergy vehicle come and leave your neighborhood without power being restored.
- Crews then repair or replace equipment as needed, removing all hazards.
- Many times, tree trimming crews must remove trees or tree limbs before power can be restored.
- Following a major storm, sometimes it's a matter of completely rebuilding parts of the electrical system to restore services, which can take lots of coordination and many hours to complete.
Find out more about safety during power restoration.
