At the end of each quarter, we randomly draw 10 panel members to receive a $200 gift card.  We select eight winners from everyone who completed at least one survey in the quarter, and two more winners from the smaller group who completed the majority of the surveys they were invited to in the quarter. 

Here are our two “high performance” winners:

“I like being able to voice my opinion on the panels. I will likely use it toward school supplies.”  Jennifer I., Douglass KS

“I have found the Evergy panel an excellent way to share my opinions. I plan to use the gift card to purchase on an efficient small refrigerator.”  Larry R., Salina KS

Here are the comments from our regular winners:

“Thank you so much!! I enjoy sharing my point of view on the panel, I believe it helps us as consumers and Evergy as  a business.  I plan on using it for home improvement projects.”  Carla M., Wichita KS

“The Evergy panel is a valuable experience in that it provides insight to the company's concerns and allows for direct feedback. The gift card program is a nice gesture/bonus; not yet sure on how the gift card will be used.”  Charles R., Lees Summit MO

“I really enjoy being part of the panel, the surveys are fun and I enjoy learning about how Evergy is helping the community. I plan to use my gift card to buy more energy efficient LED bulbs and other things for my house.” Eric N., Overland Park KS

“I enjoy being part of the panel. It makes me feel that Evergy wants to know my opinions. I am going on vacation soon and hope I can use the $200 gift card on something fun for me." Elizabeth S., Grandview MO

“The surveys have been interesting and I have learned new information while filling out the surveys. They are the right length. The topics very worthwhile.  Thank you for the gift card! I turn 70 soon and will probably treat myself and share it with my wife. Thanks!”  Jay M., Kansas City MO

“I love being a panel member. It’s a great way to learn about Evergy and their offerings.  You also learn what you may not already know about Evergy. Evergy provides an area for the panel members to get familiar with the product offerings, ways to save, and general electrical safety and community involvement.  We ALL win with this information!!”  Lori B., Kansas City MO

“I find the panel to be very educational. I like being involved in things where I can learn new things. I am also excited to provide feedback to Evergy and hopefully help them become more community minded.  I plan to use the money to attend my brother-in-law’s funeral.”  Paul S., Overland Park KS

Congratulations, Customer Advisory Panel members!  And thank you!

Why can’t we get rewarded for each survey we complete?
For two reasons. First and most important, Evergy is not allowed to provide any sort of direct financial benefit to any specific group of customers. Also, there are concerns that Evergy would be influencing positive responses to surveys if we were to essentially pay you for your answers.

Why don’t you answer individual questions we ask you in the surveys?
We would love to be able to respond to each of you, but we researchers often lack the expertise to answer ourselves, and lack the time to track down the experts at Evergy, interview them, and write a response to you.

Does our input have any effect?
Yes! People at Evergy see the results of every survey and results are taken into consideration. But customer input is only one of many data points needed to make a decision, which, depending on the scope, may include cost, impact across Evergy, regulatory considerations, other priorities, employee constraints, and timing. You may remember the Payment Preferences survey, where we asked about being able to set your own due date. We actually presented these survey results six times to different teams involved in different aspects of making this happen. Directly because of our survey results, it was to be “moved up on the roadmap”, but then more immediate priorities emerged and teams are busy with other issues, so this is pushed back.

The sweepstakes aren’t real and no one wins.
I can assure you that the sweepstakes are real, and people do win. Yes, people in Kansas win, people in rural communities win, people who rate Evergy poorly win. Winners’ comments are posted as written (only edited to correct spelling errors). If you see relatively few winners in rural areas or small towns, it is because we have relatively few panel members in rural communities and small towns. The majority of Evergy customers reside in larger cities, so the majority of panel members reside in larger cities, so the majority of our survey winners reside in larger cities.

Add responses for “don’t know” and “not applicable” and add a back button!
Will do.

Why aren’t we able to have a dialog or more interaction between Customer Advisory Panel members?
This would be fun, but our systems are not set up to allow this.

I never receive the email newsletters and did not know about the Member Hub.
The quarterly newsletters are sent to the same email address as the survey invitations, so if you get survey invitations, you should get the newsletters. You are redirected to the Member Hub at the end of each survey, and clicking on any article referenced in the newsletter will take you to the Member Hub.

How many Customer Advisory Panel members are there?
We usually have around 2,000 active Customer Advisory Panel members. Usually, 30-40% of panel members respond to any one survey. Some members have been active on the panel since it started in 2014!